❤️‍🔥 Jira Difference Between Resolved And Closed

JQL to list out all the Closed issue in the last week. I want to generate a report from Jira with the below conditions. 1.Find the list of issues that "closed" in the last week. project = 111 AND fixVersion = 10668 and issuetype = Bug and status changed to "Done" and updated <= "-7d". incorrect dateFrom format. The ticket statuses in Freshdesk, Resolved and Closed are defined as: Resolved: When agents are reasonably sure that they have provided the customer with a solution to their problem, they can change the status of the ticket to Resolved. Closed : Resolved tickets can be moved to Closed status if the customer acknowledges that the problem has I have the option to reopen a closed ticket that is on a resolved state (closed state) on but it's not working. The message is received on the ticket but it remains closed. I have the option "Allow tickets on this status to be reopened by end users" set for both statuses (resolved and closed) I'm using: ost v1.10 (new installation e.g.: not an JIRA: to close or to resolve? You can reopen both a resolved and a closed issue in JIRA. What's the practical difference? (besides requiring different permissions to resolve/close issues e.g. if QA is involved) We have some differences of opinion in our team for whether to resolve or close, and I'd like to point towards some authority and say Waiting for customer. Waiting for support. In progress. Cancelled. Resolved. Closed. Pending. There's not a lot more to say about most of them, I'd say 5/7 are completely clear, and would only question Pending and the difference between Resolved and Closed. But you should read the names in the context of the workflow. Resolution is how did we decide that we were not going to do anything more. With resolutions such as Done, Won't Do, Duplicate, Cannot Reproduce, Declined (and any custom ones added). So when you decide that this will not be done you close the ticket with a resolution of Won't Do. When you want report on what work has been done you want to use. Reports about issues (for example, "Created vs resolved") System filters (for example, "Open Issues") Events (when issue is resolved) Notifications (when issue is resolved or closed) Worst Case Scenario. Imagine now you are a Jira admin and your boss asks you to add two values to your resolution field: Unresolved and None. Go go to Dashboards and create one, add a Issue Statistics gadget, search for your saved filter in the box at the top, then in 'show resolved issue statistics' select yes to include closed/resolved statuses. Increase the number of results if you have more than that number of Statuses and now save. You will now have something similar to: Now do Nov 14, 2019. Setting the Resolution field to anything implies it is "resolved". However, "resolved" and "closed" are separate things. You aren't specifying how Jira is saying "Will do later". Setting a Resolution shows in many JQL queries as if the issue is closed regardless of what the resolution is. The resolution could be "Fix This Now" and Daniel Miks Dec 08, 2017. I need a dashboard gadget that shows me all open and closed issues week by week for a year back. I don´t want to use the Created vs. resolved as it show just the number of created issues. Not the total open ones. like this (SWI is issue type): Once closed, an incident’s only available action is to delete. Recipients will be notified when an incident is closed. The alias of the closed incident will also be invalidated, meaning the closed incident won't be able to be queried using its alias. Closing an incident closes all underlying Responder Alerts. I am trying to write a JQl query to show the following: Shows the number of JIRA tickets closed by Assignee between 5pm and 9pm in January and February 2022. I have this but it does not seem to be working as it should: resolved >= "2022-01-01 17:00" AND resolved <= "2022-02-28 21:00" AND assignee in. I also need to show the number of tickets The filters work ok from within Jira for Agents and Administrators etc, and we have created queues for some states - ie Closed Requests. That all works as expected, and only Closed requests are displayed. So I'm confused (as is our customer) as to how, when in the customer portal we select Closed Requests, the queue also includes Resolved ones. Status is a different field that can be all sort of things (e.g. In Progress, Pending, Resolved, Closed, etc.) You can filter on when an issue was resolved (e.g. Resolved >= 2019-06-28 ), but you cannot do so like that with a status. What you can do is something like this: status changed to Closed after 2019-06-27. Hope this helps. The Permissions 'Resolve issues' and 'Close issues' are generally used in the workflow as transition conditions. They are like of shortcuts used instead of mentioning the roles/users who should be able to see the transitions. If not used there, these 2 permissions do not work on it's own. It is meaningless. .

jira difference between resolved and closed